HOUSE RULES

Pine Luxury Homestay is a “countryside getaway in a natural setting”.
In order to ensure the safety and comfort of our guests, we have established the following house rules based on Lodging agreement. Please note that if you do not abide by these terms and conditions, we may cancel the accommodation contract.
Pine Luxury Homestay is not responsible for any accidents, injuries, or damages that may occur during your stay at Pine Luxury Homestay.

1.Guest Capacity

2-4 adults (up to 5 adults possible upon request); children over 6 years old count as 1 adult; 1 child under 6 years old is not counted as an adult; 2 or more children under 6 years old count as 1 adult. We strictly do not allow more than the number of guests in the reserved room. If it is found that the number of guests exceeds the number of people in the room, it will be considered a breach of contract and you will be asked to leave the room immediately. Please note that even in this case, the room charge will not be refunded. It is strictly prohibited to invite anyone other than guests onto the premises.

2.Purpose of Use/Restrictions on Guests

For rest purposes only. No business gatherings, antisocial activities, etc. are allowed. Use by minors only is also prohibited.

3.Check-in

As a rule, the hours are between 3:00 p.m. and 6:00 p.m unless you use our early cahck-in option. Upon arrival, please come to the reception. You will be asked to check in for your stay and will receive a key.
If there are any changes to the previously requested check-in time, please let us know in advance. Please note that if you miss the check-in time, your stay will be treated as a same-day cancellation and you will not be allowed to stay at PLH. For details, please refer to the Lodging Agreement.

4.Check-out

10:00 a.m. (please be punctual). Please return the key to the reception when you leave.

5.Meals

Pine Luxury Homestay does not provide meals.
However, it is possible to eat and drink inside the accommodation and on the premises.

6.Belongings When Going Out

When leaving the building after check-in, please make sure to lock all windows and doors.
Please leave the key to the reception, or if you carry it with you, please be careful not to lose it. Please be sure to keep your valuables and personal belongings in your possession and do not leave it in the room. Pine Luxury Homestay will not be responsible for any theft or loss.

7.Cautions for Nighttime use

After 8:00 p.m., please be quiet when using cars and motorcycles outdoors. Please be considerate of neighbors after 8:00pm.

8.Garbage Handling

Garbage should be separated as follows and left in the accomodation as is
　Raw garbage
　Combustibles (paper, etc.)
　Bottles, cans, plastics, PET bottles, etc.
Please follow the instructions inside the accomodation.

9.Emergency

If you are not feeling well, such as on Sundays, public holidays, or at night, please ask the manager for help immediately. In case of an emergency due to injury or sudden illness, please call 119.
The method of contacting the police is as follows.　　　
Sano Police Station: 0283-24-0110 or 110
In case of emergency: 119

10.Cleaning during Consecutive Stays

Towels will be changed and trash will be collected on the third night. If you are out, we will enter your room.

Other Prohibitions

1. Smoking
   All areas of the property are non-smoking. Please smoke outside in the area designated by the manager.
2. Equipment
   Guests are responsible for Any damage to equipment caused by guests.　　
3. BBQ
   You are free to use our BBQ area.
4. Fireworks
   Fireworks and firecrackers are prohibited.
5. Other prohibited matters stated in the Lodging Agreement.