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Lodging Agreement and House Rules

～ LODGING AGREEMENT ～

Scope of Application

Article 1
1.Any and all agreements entered into by and between Pine Luxury Homestay(hereinafter referred to as PLH) and guests and other agreements in relation thereto shall be governed by this regulation, and any matters not stipulated herein shall be governed by laws and generally established customs.

2. Notwithstanding the preceding paragraph, in case PLH accepts any special provisions to the extent not contrary to laws or customs, the special provisions shall prevail.

Application for Lodging Agreement

Article 2
1. A person who desires to apply for lodging in PLH shall be required to provide PLH with the following information:

  1. Name of guests;
  2. Date of lodging (and estimated arrival time if the check-in will be after 15:00 pm)
  3. Telephone number & E-mail address;
  4. Number of guests; and
  5. Any other matters PLH requires.

2. In cases where a guest applies for extension of lodging period beyond the date of lodging set forth the item 2 of the preceding paragraph during his/her lodging, PLH shall treat the application as new one at the time of the offer.

Concluding of Lodging Agreement

Article 3
1. A lodging agreement shall come into effect when PLH approves the application set forth in the preceding Article; provided, however, that this shall not apply if PLH proves not having approved the application.

2. In cases where a lodging agreement by which one or more hostels in PLH has been entered into according to the preceding paragraph, the applicant shall pay all days’ fee designated by PLH by the check in.

Rejection of Concluding Lodging Agreement

Article 4
1. PLH may reject the application for concluding a lodging agreement in cases falling under any of the following events:

  1. When the application does not conform to this regulation;
  2. When PLH cannot afford to accept the application due to lack of a vacant room;
  3. When one who intends to hostel in PLH is considered to be likely to commit any activities against laws, or public order or moral;
  4. When one who intends to hostel in PLH falls under any of the following items:
  1. An organized crime group designated in the item 2 of Article 2 of the Act on the Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as “Organized Crime Group”), an organized crime group member set forth in the item 6 of Article 2 of the said Act (hereinafter referred to as “Organized Crime Group Member”), an associate member of Organized Crime Group or a person involved in Organized Crime Group or other antisocial forces;
  2. A juridical person or other body whose business activities are controlled by an Organized Crime Group Member; or
  3. A juridical person any of whose executive officer is Organized Crime Group Member.
  1. When one who intends to hostel in PLH makes a violent demand or demands a burden beyond the reasonable range to PLH or employees thereof;
  2. When one who intends to hostel in PLH is expressly considered to be infected in any infectious disease listed in the class 1 through the class 3 set forth in the Ministerial Order of the Health, Labor and Welfare Ministry;
  3. When PLH is unable to hostel the guest due to unavoidable reasons, including, but not limited to natural disaster and malfunction of facilities;
  4. When one who intends to hostel in PLH is likely to cause nuisance to other guests due to being totally drunk, etc.;
  5. When one who intends to hostel in PLH takes any behavior that causes nuisance to other guests.

Termination Right of Guest

Article 5
1. A guest may terminate a lodging agreement by notice to PLH.

2. In cases where a guest terminates a lodging agreement in whole or in part due to reasons attributable to the guest, he/she shall pay a penalty charge set forth in Appendix 2

3. In cases where a guest fails to arrive at PLH by 6:00 p.m. (if any estimated arrival time is clearly specified, at the time two (2) hours after the specified estimated arrival time) The day of arrival without any information, PLH may consider that the lodging agreement is terminated by the guest and treat accordingly.

Termination Right of PLH

Article 6
1. In cases falling under any of the following events, PLH shall be entitled to terminate the lodging agreement:

  1. When the guest is considered to be likely to commit any activities against laws, or public order or moral, or when the guest is considered to have committed said activities;
  2. When the guest is considered to be affected with any infection listed in the class 1 through the class 3 designated by the ministerial ordinance of the Health, Labor and Welfare Ministry;
  3. When PLH is not able to hostel the guest due to reasons resulted from any cause beyond its control, including, but not limited to natural disaster;
  4. When the guest falls under any of the following items:
  1. Organized Crime Group, Organized Crime Group Member, an associate member of Organized Crime Group, person involved in Organized Crime Group or other antisocial forces;
  2. A juridical person or other body whose business activities are controlled by an Organized Crime Group Member; or
  3. A juridical person any of whose executive officer is Organized Crime Group Member.
  1. When the guest makes a violent demand or demands any burden beyond the reasonable range to PLH or employees thereof;
  2. When one who intends to hostel in PLH is likely to cause nuisance to other guests due to being totally drunk, etc. or when a guest takes any behavior that causes nuisance to other guests.
  3. When one who intends to hostel in PLH commits any activities that interfere with fire prevention, including, but not limited to smoking at the nonsmoking area, doing mischief on fire-fighting equipment, etc.;
  4. When the guest lets any person other than guests enter the guest room whether temporarily or not;
  5. When the guest has brought or tried to bring any of the following matters into PLH:
  • Handgun;
  • Swords;
  • Goods remarkably smelling bad;
  • Remarkably bulk goods;
  • Inflammable or ignitable goods; (explosives, gasoline)
  • Plant, animal, insect or others similar thereto; or
  • Others prohibited the possession of by laws.
  1. When the guest tries to take out any equipment or goods of PLH or move them to another area in PLH;
  2. When the guest tries to make any change, conversion or alteration to the building or equipment of PLH;
  3. When the guest distributes advertising literature or goods or conducts religious activities (propagandizing, invitation) or business activities to other guests, visitor or employees in PLH;
  4. When the guest conducts such activities as cause serious nuisance to neighbors; or
  5. When the guest fails to comply with rules on use established by PLH.

2. In cases where PLH terminates the lodging agreement in accordance with the provisions of the preceding paragraph, lodging service or other services not having provided by Hostel shall not be charged.

Registration of lodging

Article 7
1. A guest shall complete registration of the following matters at the reception desk on The day of arrival :

  1. Name, age, sex, address and occupation;
  2. In case of foreigner, nationality and passport number;
  3. Departure date and estimated time of departure;
  4. Any other matters PLH considers necessary.

2. In cases where a guest desires to make payment under Article 10 by means of PLH voucher, credit card or others to be substituted for money, he/she shall show it in advance at the registration set forth in the preceding paragraph.

Utility Time of Guest Room

Article 8
1. The time zone in which a guest can make use of a guest room shall be as set forth below; it is the same even if he/she will stay for more than one day continuously
Check in: at 15:00 p.m.~ / Check out: at ~ 10:00 a.m.
The time the guest can use the bed: 3:00 p.m.~10:00 a.m.

2. Notwithstanding the preceding paragraph, PLH may accept usage of the guest room during the time period other than those set forth in the preceding paragraph. In this case, additional charge as set forth below (Article 10.4) shall be charged:

Compliance of Usage Rules

Article 9
1. A guest shall comply with the usage rules established by PLH and posted in the premises of PLH.

2. Business hours of main premises of PLH shall be as set forth below, and business hours of other premises of PLH shall be shown through a pamphlet and brochure or provided, and service directory in guest rooms.

  1. Front service: 9:30～20:00
  2. Curfew: None

3. In case of unavoidable reasons, the business hours set forth in the preceding paragraph shall be changed temporarily. In this case, it is informed by suitable measures.

Payment of Charges

Article 10
1. Details and calculation method of the lodging charges or others to be paid by the guest shall be as set forth in Appendix 1.

2. Payments of the lodging charges or others set forth in the preceding paragraph, shall be made by Bank of Japan note or currency (Japanese yen), or PLH voucher approved by PLH, credit card or others to be substituted for money on arrival of the guest or on a claim by PLH at the reception desk.

3. Even when the guest voluntarily forgoes staying after the guest room become available by provision by PLH of it to guest or when the guest voluntarily cease staying after he/she starts staying in the guest room, the guest shall pay full amount of room charge.

4. If the guest does not return the entrance key after checking-out, the guest shall pay half amount of room charge after 4 hours past from the check-out time and the guest shall pay full amount of room charge after 6 pm (18:00). This charge does not ensure the beds for the day.

Liability of PLH

Article 11
1. When, on performance by PLH of lodging agreements and other agreement in relation thereto, any default by PLH causes damage to the guest, PLH shall compensate the guest for such damage; provided, however, that this shall not apply if said damage is caused by reasons not attributable to PLH.

2. PLH has an insurance policy in the shop general liability insurance in order to deal with possible fire disaster or others.

Treatment in case of inability of provision of guest room on which lodging agreement has been made

Article 12
1. In cases where PLH is unable to provide guest room on which lodging agreement has been made, PLH shall, under guest’s consent, introduce other Hostels on the same conditions as far as possible to the guest. 

2. If PLH is unable to arrange other accommodations notwithstanding the provisions of the preceding paragraph, the contract will be cancelled with a full refund of the accommodation fee. Please note that no penalty or compensation can be paid.

Treatment of Deposited Goods

Article 13
1. PLH will not keep any items, cash or valuables brought by guests to PLH.   

2. Please make sure to keep your valuables on yourself when you go out. PLH is not responsible for any theft, loss, or damage to any articles, cash, valuables, or personal belongings brought to PLH by guests in their rooms or facilities.

Custody of Guest’s Baggage and Belongings

Article 14
1. In case of arrival of guest’s baggage before lodging, PLH shall responsibly keep it in custody and hand over it at the reception desk on the guest’s check in only if PLH has approve it before arrival thereof. 

2.In the event that a guest’s luggage or personal belongings are left at PLH after the guest has checked out, and the owner of the luggage or personal belongings is found, PLH shall contact the owner and ask for his/her instructions. However, if the owner’s instruction is not given, or if the owner cannot be identified, PLH shall, as a general rule, retain the property for 10 days from the date of discovery and dispose of it thereafter.

Parking Responsibility

Article 15
1. PLH shall not be responsible for any theft, accident, damage or defacement of vehicles when guests use PLH’s parking lot.

Liability of Guest

Article 16
1. In case PLH suffers any damage caused on purpose or by negligence of a guest, the guest shall compensate PLH for it.

Exclusion

Article 17
1. Usage of computer communication from within PLH shall be made at a guest’s own risk. Even when a guest suffers any damage resulted from interruption of communication service due to any system failure or other reasons, PLH shall not be liable thereto at all. In addition, in cases where PLH or a third party suffers any damage caused by a guest’s act unsuitable for computer communication at PLH’s discretion, the guest shall compensate for the damage.

Appendix 1: Calculation Method of Lodging Charges  (Relating to Article 10)

Total amount to be paid by a guestLodging ＋ Service Charge
Optional Services(if applicable)
Consumption tax

Appendix 2 : Penalty charges (Relating to Article 5)

A day on which PLH receives the cancel notice and % of lodging charge
No show & Day of Arrival100%
One to Seven day before70%
Eight to Fourteen day before50%
Fifteen to twenty-one day before30％
Twenty-two day before0％

However, bank transfer charges for refunds shall be borne by the guest. In addition, if the guest has made a reservation through an online travel agent, the penalty fee set by the respective agent shall prevail.
The Agreements applies after May 31st, 2024.

Contact about treatment of personal information:

Company name: Pine Luxury Homestay (Hiroyasu Obana)
Phone number: (+81) 90-9133-4622 Email: info@plh.jp

～ HOUSE RULES ～

Pine Luxury Homestay is a “countryside getaway in a natural setting”.
In order to ensure the safety and comfort of our guests, we have established the following house rules based on Lodging agreement. Please note that if you do not abide by these terms and conditions, we may cancel the accommodation contract.
Pine Luxury Homestay is not responsible for any accidents, injuries, or damages that may occur during your stay at Pine Luxury Homestay.

1.Guest Capacity

2-4 adults (up to 5 adults possible upon request); children over 6 years old count as 1 adult; 1 child under 6 years old is not counted as an adult; 2 or more children under 6 years old count as 1 adult. We strictly do not allow more than the number of guests in the reserved room. If it is found that the number of guests exceeds the number of people in the room, it will be considered a breach of contract and you will be asked to leave the room immediately. Please note that even in this case, the room charge will not be refunded. It is strictly prohibited to invite anyone other than guests onto the premises.

2.Purpose of Use/Restrictions on Guests

For rest purposes only. No business gatherings, antisocial activities, etc. are allowed. Use by minors only is also prohibited.

3.Check-in

As a rule, the hours are between 3:00 p.m. and 6:00 p.m unless you use our early cahck-in option. Upon arrival, please come to the reception. You will be asked to check in for your stay and will receive a key.
If there are any changes to the previously requested check-in time, please let us know in advance. Please note that if you miss the check-in time, your stay will be treated as a same-day cancellation and you will not be allowed to stay at PLH. For details, please refer to the Lodging Agreement.

4.Check-out

10:00 a.m. (please be punctual). Please return the key to the reception when you leave.

5.Meals

Pine Luxury Homestay does not provide meals.
However, it is possible to eat and drink inside the accommodation and on the premises.

6.Belongings When Going Out

When leaving the building after check-in, please make sure to lock all windows and doors.
Please leave the key to the reception, or if you carry it with you, please be careful not to lose it. Please be sure to keep your valuables and personal belongings in your possession and do not leave it in the room. Pine Luxury Homestay will not be responsible for any theft or loss.

7.Cautions for Nighttime use

After 8:00 p.m., please be quiet when using cars and motorcycles outdoors. Please be considerate of neighbors after 8:00pm.

8.Garbage Handling

Garbage should be separated as follows and left in the accomodation as is
　Raw garbage
　Combustibles (paper, etc.)
　Bottles, cans, plastics, PET bottles, etc.
Please follow the instructions inside the accomodation.

9.Emergency

If you are not feeling well, such as on Sundays, public holidays, or at night, please ask the manager for help immediately. In case of an emergency due to injury or sudden illness, please call 119.
The method of contacting the police is as follows.　　　
Sano Police Station: 0283-24-0110 or 110
In case of emergency: 119

10.Cleaning during Consecutive Stays

Towels will be changed and trash will be collected on the third night. If you are out, we will enter your room.

Other Prohibitions

  1. Smoking
    All areas of the property are non-smoking. Please smoke outside in the area designated by the manager.
  2. Equipment
    Guests are responsible for Any damage to equipment caused by guests.　　
  3. BBQ
    You are free to use our BBQ area.
  4. Fireworks
    Fireworks and firecrackers are prohibited.
  5. Other prohibited matters stated in the Lodging Agreement.